Privacy policy

PRIVACY POLICY
Last updated: 13 September 2026

Fast Industries Pty Ltd (“Fast Industries”, “we”, “us”, “our”) operates this website and online store.

We are based in Australia and sell automotive, performance and related products to customers in Australia and selected international markets.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, use our services, communicate with us or make a purchase (collectively, the “Services”).

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle personal information.

Nothing in this Privacy Policy limits any rights you may have under applicable privacy or consumer laws.

1) PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Fast Industries, we may collect information including:

- Contact information such as your name, email address, telephone number, billing address and shipping address.
- Order and transaction information, including products purchased, returned or exchanged and associated payment and billing information.
- Account information and preferences where customer account functionality is used.
- Communications you send to us, including emails, messages, enquiries, support requests, reviews and feedback.
- Vehicle, engine, fitment or compatibility information you provide when seeking product assistance.
- Website and device information such as IP address, browser type, device type, operating system, referring pages and interactions with our website.
- Marketing preferences and information about how you interact with marketing communications or advertising.
- Information reasonably required for fraud prevention, payment verification, warranty claims, returns, shipping, customs or regulatory purposes.

Payment card information is generally processed directly by our payment service providers. Fast Industries does not necessarily receive or store complete payment card details.

2) HOW WE COLLECT INFORMATION

We may collect personal information:

- Directly from you when you place an order, create an account, contact us, submit information or subscribe to marketing.
- Automatically through our website using cookies, pixels and similar technologies.
- From Shopify and other service providers used to operate our store.
- From payment processors, shipping carriers, analytics providers, marketing platforms, review services and other service providers.
- From manufacturers, suppliers or business partners where reasonably necessary for warranty, product support or order fulfilment.
- From other lawful sources where permitted by applicable law.

3) HOW WE USE PERSONAL INFORMATION

We may use personal information to:

- Process, fulfil and deliver orders.
- Process payments and transactions.
- Provide order confirmations, shipping information and customer service.
- Arrange shipping, returns, refunds, warranty claims and product support.
- Assist with vehicle fitment and product compatibility enquiries.
- Maintain and improve our website, products and Services.
- Understand website usage and customer interactions.
- Detect, investigate and prevent fraud, misuse and security threats.
- Maintain business, financial, tax and transaction records.
- Comply with legal, regulatory and customs requirements.
- Enforce our policies and protect our legal rights.
- Send marketing communications where permitted by law.
- Measure and improve advertising and marketing performance.

4) COOKIES, ANALYTICS & ADVERTISING

Our website and service providers may use cookies, pixels and similar technologies to:

- Operate the website and checkout.
- Remember preferences.
- Maintain security.
- Understand website traffic and customer behaviour.
- Measure website and advertising performance.
- Provide or measure relevant advertising.

These technologies may involve third-party services, including ecommerce, analytics, advertising and social media platforms.

Depending on your location, applicable law and available website functionality, you may be able to manage certain privacy or cookie preferences through our website or browser.

Disabling some cookies may affect website functionality.

5) MARKETING COMMUNICATIONS

Where permitted by law, Fast Industries may use your contact information to send marketing communications about products, promotions, releases or other business updates.

You may unsubscribe from marketing emails using the unsubscribe link included in those communications or by contacting us.

Unsubscribing from marketing does not prevent Fast Industries from sending transactional or service communications necessary to manage an order, account, warranty claim, return or other customer request.

6) HOW WE DISCLOSE PERSONAL INFORMATION

Fast Industries may disclose personal information where reasonably necessary to operate the business and provide the Services.

Recipients may include:

- Shopify and ecommerce service providers.
- Payment processors and financial service providers.
- Australia Post and other shipping, freight and logistics providers.
- IT, hosting, security and technical service providers.
- Analytics, advertising and marketing platforms.
- Customer review and communication services.
- Manufacturers, suppliers and distributors where necessary for product support or warranty claims.
- Professional advisers including accountants, insurers or legal advisers.
- Government authorities, customs agencies, regulators or law enforcement where required or permitted by law.
- Parties involved in a proposed or completed sale, restructure, merger or transfer of the business, subject to appropriate safeguards where required.

We do not sell personal information in the ordinary meaning of selling customer information for money.

7) SHOPIFY

Our online store is powered by Shopify.

Shopify processes personal information to provide and operate the ecommerce platform used by Fast Industries and may process information for purposes including security, fraud prevention, analytics and other platform functionality.

Shopify may process information in countries outside Australia.

Shopify's own handling of personal information is also governed by its applicable privacy policies.

8) INTERNATIONAL DATA TRANSFERS

Fast Industries uses service providers that operate internationally.

As a result, personal information may be processed, transferred or stored outside Australia.

Where applicable, we take reasonable steps appropriate to the circumstances to protect personal information and use reputable service providers with appropriate privacy and security practices.

International customers should be aware that their information may be processed in Australia and other countries in which Fast Industries or its service providers operate.

9) INTERNATIONAL ORDERS

When you place an international order, information may need to be provided to shipping carriers, postal authorities, customs agencies, border authorities, payment providers or other organisations involved in processing and delivering the shipment.

This may include information such as:

- Recipient name.
- Delivery address.
- Telephone number and email address.
- Order and product information.
- Product value.
- Customs and shipping documentation.

We disclose this information where reasonably necessary to fulfil the order and comply with shipping, customs and legal requirements.

10) DATA RETENTION

Fast Industries retains personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting, tax, warranty, dispute resolution and other legitimate business requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

11) INFORMATION SECURITY

Fast Industries takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

We use reputable ecommerce, payment and technology providers and apply reasonable administrative and technical safeguards appropriate to our operations.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12) ACCESS, CORRECTION & PRIVACY RIGHTS

Depending on applicable law and your location, you may have rights relating to your personal information.

These may include rights to:

- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion in circumstances where such a right applies.
- Withdraw consent where processing relies on consent.
- Opt out of certain marketing communications.
- Make a privacy complaint.
- Exercise other privacy rights provided by applicable law.

Some requests may be subject to legal exceptions or record-retention requirements.

We may need to verify your identity before completing certain privacy requests.

To make a request, contact:

support@fastindustries.com.au

13) CHILDREN

The Services are not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to Fast Industries in circumstances where it should not have been collected, please contact us.

14) PRIVACY COMPLAINTS

If you have a concern about how Fast Industries has handled your personal information, please contact us first so that we can investigate and respond.

Australian customers may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding privacy matters.

International customers may have additional rights to contact the relevant privacy or data protection regulator in their jurisdiction.

15) THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to websites, platforms or services operated by third parties.

Fast Industries is not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

16) CHANGES TO THIS PRIVACY POLICY

Fast Industries may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, service providers or legal requirements.

The current version will be published on our website with an updated effective date.

Where required by law, we will provide additional notice of material changes.

17) CONTACT US

For questions, privacy requests or complaints, contact:

Fast Industries Pty Ltd
Email: support@fastindustries.com.au
Phone: 0423 891 886
ABN: 58 351 270 302
Queensland, Australia