Privacy policy

Fast Industries Pty Ltd (“Fast Industries”, “we”, “us”, “our”) operates this website and online store. We are based in Australia and sell automotive/performance parts and related products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our store and related services (the “Services”).

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your information. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1) What we collect
We may collect the following personal information, depending on how you interact with us:
- Contact details: name, email, phone number, billing and shipping addresses.
- Financial information: payment card details (processed securely via our payment providers), transaction history, and billing information.
- Account information: login credentials, security questions, preferences, and settings.
- Transaction information: items viewed, added to cart or wishlist, purchased, returned, or exchanged.
- Communications: information you provide in emails, messages, support requests, reviews, or feedback.
- Device and usage information: IP address, browser type, operating system, pages viewed, time spent, and referring sites.
- Fitment and compatibility information: vehicle and engine details you provide so we can confirm product compatibility.

2) How we collect information
We collect personal information in the following ways:
- Directly from you when you create an account, place an order, contact us, or sign up for marketing.
- Automatically when you use our Services, through cookies and tracking technologies.
- From service providers such as payment processors, couriers, analytics platforms, and review/marketing tools.
- From business partners or third parties where permitted by law.

3) How we use information
We use personal information to:
- Provide, process, and deliver your orders.
- Arrange shipping, handle returns, and provide warranty or support.
- Personalise your shopping experience and product recommendations.
- Communicate with you about orders, shipping, account activity, and customer support.
- Send you marketing messages (with your consent where required) by email, SMS, or other channels.
- Protect against fraud, misuse, and unauthorised access.
- Comply with legal obligations and enforce our policies.

4) Marketing and cookies
We may use cookies and similar technologies to operate our website, remember preferences, and measure site performance. We may also show you advertising based on your browsing behaviour. You can manage or disable cookies in your browser settings. You may opt out of marketing emails at any time by clicking “unsubscribe” in our emails or contacting us at support@FastIndustries.com.au.

5) Disclosure of information
We may share your personal information with:
- Service providers such as Shopify (store hosting), payment processors, couriers, IT providers, analytics and marketing platforms, and review apps.
- Business partners and manufacturers for warranty claims or product support.
- Government authorities, regulators, or law enforcement when legally required.
- Parties to a business transaction (e.g., merger, acquisition) subject to confidentiality safeguards.
We do not sell your personal information.

6) Shopify relationship
Our store is hosted by Shopify. Shopify processes information about your access to and use of our Services to provide and improve its platform. Your data may also be used by Shopify to support features like fraud prevention and advertising services. Shopify may process data internationally and is independently responsible for some processing activities. To learn more, see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

7) International transfers
Because we use Shopify and other global service providers, your information may be transferred and stored outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure it is protected consistently with Australian Privacy Principles.

8) Retention and security
We keep personal information as long as needed to provide Services, comply with legal and tax obligations, and resolve disputes. When no longer required, we securely delete or de-identify it. We use safeguards such as encryption, secure servers, and access controls to protect personal information. However, no method of transmission or storage is 100% secure.

9) Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Request a copy of your data or transfer to another provider.
- Withdraw consent to marketing.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local regulator.

To exercise your rights, contact us at support@FastIndustries.com.au. We may need to verify your identity before processing your request.

10) Children
Our Services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided information to us, contact us and we will delete it as required by law.

11) Complaints
If you have concerns about how we handle your information, contact us at support@FastIndustries.com.au. If you are not satisfied with our response, you may contact the OAIC: https://www.oaic.gov.au

12) Changes
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new “Last updated” date. Material changes will be notified where legally required.

13) Contact us
Fast Industries Pty Ltd
Unit 5, 10–12 Claude Boyd Parade
Corbould Park QLD 4551
Australia
Email: support@FastIndustries.com.au
Phone: 07 54 389 983
ABN: 58 351 270 302

Privacy policy

Your cart is empty

Your cart is empty