Cancellation policy
PURCHASE OPTIONS & CANCELLATION POLICY
Last updated: 13 September 2026
Fast Industries offers standard purchases and may also offer pre-orders, made-to-order products and special-order products.
This policy explains how these purchase types operate and when an order may be changed or cancelled.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
1) STANDARD PURCHASES
For regular in-stock products, customers may request an order cancellation or amendment before the order has entered packing, fulfilment or dispatch.
We will make reasonable efforts to accommodate requests but cannot guarantee that an order can be changed or cancelled once processing has commenced.
Once an order has been packed or dispatched, cancellation may no longer be possible.
Eligible returns after delivery are handled in accordance with our Returns & Refunds Policy.
2) MADE-TO-ORDER PRODUCTS
Some Fast Industries products may be manufactured, printed, assembled, modified or configured specifically for an order.
Where a product is clearly identified as made-to-order, cancellation or change-of-mind requests may not be accepted once production or modification has commenced.
Customers should review product specifications, fitment and order details carefully before purchasing.
This does not affect any rights relating to faulty, incorrectly supplied or otherwise non-compliant products under applicable consumer law.
3) PRE-ORDERS
A pre-order allows a customer to purchase or reserve a product before it is available for normal dispatch.
Estimated availability or dispatch dates are provided as guides and may change because of manufacturing, supplier, freight or other circumstances.
Pre-orders may require full or partial payment depending on the product and offer.
A customer may request cancellation before production, procurement or fulfilment has commenced. Whether cancellation can be accommodated may depend on whether Fast Industries has already committed costs specifically for that order.
Once the product has entered production, procurement or fulfilment, change-of-mind cancellation may no longer be available.
Any applicable rights following delivery remain subject to our Returns & Refunds Policy and applicable consumer law.
4) SPECIAL-ORDER & HIGH-VALUE PRODUCTS
Certain products may be classified as special-order products.
Examples may include:
- Crate engines.
- Long motors and short blocks.
- Transmissions.
- High-value performance components.
- Products specifically sourced or imported for a customer.
- Products not ordinarily held in Fast Industries inventory.
Special-order products may require full payment or an agreed deposit before Fast Industries places an order with the supplier.
Customers will be informed where a product is being supplied on a special-order basis.
Once Fast Industries has placed the order with the supplier or otherwise committed non-recoverable costs specifically for the customer, cancellation, modification or change-of-mind refunds may not be available.
Where cancellation can reasonably be accommodated, Fast Industries may deduct genuine non-recoverable costs already incurred in connection with the order, to the extent permitted by law.
Special-order products are generally not eligible for change-of-mind returns after delivery.
Nothing in this section limits any rights relating to faulty, incorrectly supplied or otherwise non-compliant products.
5) DEPOSITS & PARTIAL PAYMENTS
Where Fast Industries accepts a deposit or partial payment for a pre-order, made-to-order or special-order product, the applicable payment arrangement will be communicated to the customer.
Any remaining balance must be paid in accordance with the agreed terms before dispatch unless otherwise agreed.
Where Fast Industries has incurred non-recoverable costs specifically in reliance on an order, those costs may affect the amount refundable following a customer-requested cancellation, to the extent permitted by law.
6) FREIGHT, IMPORTATION & ADDITIONAL COSTS
Shipping and handling charges known at checkout or quotation will be disclosed to the customer where reasonably practicable.
For special-order products requiring unusual, oversized, international or third-party freight, additional freight or handling arrangements may be required.
Where additional customer approval or payment is required before proceeding, Fast Industries will communicate this before incurring additional customer-payable charges where reasonably practicable.
International orders may also be subject to duties, taxes, customs charges, brokerage fees or other destination-country charges in accordance with our Shipping Policy.
7) ORDER CHANGES
Customers should review product selection, quantities, vehicle fitment, shipping details and other order information before completing checkout.
If you need to change an order, contact Fast Industries as soon as possible.
We will make reasonable efforts to accommodate changes before production, procurement, packing or fulfilment begins, but changes cannot always be guaranteed.
8) PAYMENT DISPUTES & CHARGEBACKS
If you believe a payment has been processed incorrectly or there is a problem with an order, please contact Fast Industries so that we can investigate the matter.
Fast Industries reserves the right to provide relevant order, payment, delivery and communication records to payment providers or financial institutions when responding to payment disputes or chargebacks.
Nothing in this section restricts a customer's lawful right to dispute a transaction.
9) PAYMENT INFORMATION
Payments are processed through the payment methods and payment service providers made available by Fast Industries.
Fast Industries does not necessarily receive or store complete payment card details.
Where deposits, pre-orders or subsequent authorised payments are offered, payment information may be handled by the applicable payment provider in accordance with its terms and privacy practices.
10) RETURNS, WARRANTIES & CONSUMER RIGHTS
Returns, refunds, exchanges and warranty matters are governed by our Returns & Refunds Policy and applicable law.
Manufacturer or supplier warranty conditions may also apply to certain products.
Manufacturer warranties operate in addition to any consumer guarantees or statutory rights that cannot lawfully be excluded.
11) CONTACT
For order changes, cancellations or questions regarding purchase options, contact:
Fast Industries
Email: support@fastindustries.com.au
Phone: 0423 891 886
ABN: 58 351 270 302
Queensland, Australia
Nothing in this Purchase Options & Cancellation Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.