Refund policy
RETURNS & REFUNDS POLICY
Last updated: 13 September 2026
This Returns & Refunds Policy applies to purchases made from Fast Industries.
1) AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
If a failure is not major, you are entitled to have the goods repaired or replaced within a reasonable time.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
2) CHANGE-OF-MIND RETURNS
Fast Industries accepts eligible change-of-mind returns within 14 days from the date you receive your order.
To be eligible for a change-of-mind return, the item must be unused, uninstalled, unwashed and in as-new, resaleable condition with all original packaging, accessories, manuals and tags.
Change-of-mind returns are not generally available for:
- Products clearly identified as clearance, “Last in Stock”, final-sale or otherwise discounted products.
- Custom, special-order or made-to-order products.
- Products manufactured or modified specifically for the customer.
- Electrical or electronic components once opened, connected or installed, including sensors, ECUs, wiring and ignition components.
- Products that have been installed, attempted to be installed, used, modified or damaged.
- Fluids, chemicals, hazardous materials or pressurised items.
- Gift cards.
- Hose, lines, material or other products cut, manufactured or altered to the customer's specification.
For eligible change-of-mind returns, the customer is responsible for return shipping and the original shipping charge is not refundable.
A reasonable restocking fee of up to 15% may apply where additional inspection, repackaging or administration is required.
The exclusions in this section apply only to change-of-mind returns and do not limit any rights available under applicable consumer law.
3) FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect or incomplete, contact Fast Industries as soon as reasonably possible with your order number, a description of the issue and, where appropriate, clear photographs of the item and packaging.
Prompt notification assists us in investigating transit damage and lodging claims within applicable carrier timeframes. Failure to contact us within a particular timeframe does not exclude any rights or remedies that cannot lawfully be excluded.
We may request reasonable additional information, photographs or testing to determine the nature and cause of the issue.
Where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, Fast Industries will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include repair, replacement or refund.
Where Fast Industries is responsible for the return, we may provide a prepaid return label or reimburse reasonable return shipping costs.
4) FITMENT, USE & COMPATIBILITY
Customers are responsible for checking product descriptions and confirming that a product is suitable for their intended vehicle, application or use before purchasing.
If you are unsure about compatibility or fitment, please contact Fast Industries before ordering.
An item that has been installed, attempted to be installed, modified or used is generally not eligible for a change-of-mind return.
Performance and aftermarket automotive products may affect vehicle roadworthiness, emissions compliance, insurance, manufacturer warranties or registration requirements.
Customers are responsible for ensuring that products are appropriate and lawful for their intended application and comply with applicable laws and regulations.
Nothing in this section limits any consumer rights that cannot lawfully be excluded.
5) HOW TO START A RETURN
Before returning an item, contact Fast Industries at:
support@fastindustries.com.au
Please provide:
- Your order number.
- Your full name and contact details.
- The product or products involved.
- The reason for the return or claim.
- Clear photographs of the product, packaging and labels where reasonably relevant.
If a return is required, Fast Industries will provide return instructions and may issue a Return Merchandise Authorisation (RMA) number.
Please do not return products without first contacting us, as doing so may delay assessment and processing of the return.
6) RETURN PACKAGING & CONDITION
Returned products must be securely packaged to prevent damage during transit.
For change-of-mind returns, products should be returned with their original packaging, accessories, manuals and other supplied components.
Fast Industries may reasonably reduce or decline a change-of-mind refund where an item is returned damaged, incomplete, used or in a condition materially different from the condition in which it was supplied.
Where the return relates to a faulty or otherwise non-compliant product, the customer's statutory rights remain unaffected.
7) REFUNDS
Once a returned product has been received and assessed, Fast Industries will advise the customer of the outcome.
Approved refunds will generally be processed to the original payment method within 5–10 business days.
Banks, payment providers and card issuers may require additional processing time before the refund appears in the customer's account.
Original shipping charges are generally not refundable for change-of-mind returns.
Where Fast Industries supplied an incorrect, faulty or otherwise non-compliant product, shipping and return costs will be handled in accordance with applicable law.
If more than 15 business days have passed after Fast Industries confirms that a refund has been processed and you have not received it, please contact:
support@fastindustries.com.au
8) EXCHANGES
Where a customer wishes to exchange an eligible product because of a change of mind, the fastest option may be to place a new order for the required product and return the original product in accordance with this policy.
Where an exchange relates to a faulty, incorrect or otherwise non-compliant product, Fast Industries will provide the appropriate remedy in accordance with applicable law.
9) WARRANTIES
Some products sold by Fast Industries may also be covered by a manufacturer or supplier warranty.
Where applicable, Fast Industries will provide reasonable assistance with the warranty claim process.
Manufacturer warranty claims may require inspection, testing or assessment by the manufacturer or supplier.
Damage or failure caused by misuse, incorrect installation, unauthorised modification, neglect, accident, competition or racing use, or use outside the product's intended application may not be covered by a manufacturer or supplier warranty where the damage or failure was caused by that use.
Manufacturer or supplier warranty conditions operate in addition to, and do not replace or limit, any consumer guarantees or other rights that cannot lawfully be excluded.
10) INTERNATIONAL ORDERS & RETURNS
Fast Industries accepts orders from selected international destinations.
Customers should contact Fast Industries before returning an international order so that appropriate return instructions can be provided.
Import duties, taxes, customs charges, brokerage fees and similar destination-country charges are generally not refundable by Fast Industries where those amounts were not collected by Fast Industries.
Where an international shipment is refused, unclaimed or returned because of unpaid import charges, failure to complete customs requirements, or incorrect or incomplete customer-supplied delivery information, any refund may be reduced by the original shipping costs and any return shipping, customs, brokerage or carrier charges incurred by Fast Industries, to the extent permitted by applicable law.
Where a product is faulty, damaged, incorrectly supplied or otherwise subject to a statutory remedy, Fast Industries will handle the matter in accordance with applicable law.
Customers are responsible for ensuring that products may lawfully be imported, installed and used in their destination country.
Nothing in this section excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded.
11) ORDER CANCELLATIONS
If you need to cancel or change an order, contact Fast Industries as soon as possible.
We will make reasonable efforts to accommodate cancellation or amendment requests before dispatch, but we cannot guarantee that an order can be changed or cancelled once processing or dispatch has commenced.
Custom, special-order, made-to-order or customer-specific products may not be eligible for cancellation once production, ordering or modification has commenced, subject to applicable consumer law.
If an order has already been dispatched, any eligible change-of-mind return will be handled under this policy.
12) CONTACT
For returns, refunds, warranty claims or questions regarding this policy, contact:
Fast Industries
Email: support@fastindustries.com.au
Phone: 0423 891 886
ABN: 58 351 270 302
Queensland, Australia
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.